Use Freshdesk from Claude
Add the Freshdesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorFreshdesk
Freshdesk integration for Claude and Codex
Connect Freshdesk once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategorySales & CRM
Use Freshdesk from Codex
Add the Freshdesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Freshdesk from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Sales & CRM
What the Freshdesk connector can do
Freshdesk runs ticketing and support workflows for teams fielding customer questions. With a Freshdesk connection in a type.com Space, the agent can add a note to a ticket, grant an agent access, add or remove watchers, and update many tickets at once, so support leads handle routine ticket housekeeping without leaving the thread.
One connection, many Spaces
Connect Freshdesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Freshdesk in type.com
Leave internal notes during triage
Ask the agent to drop a private note on a ticket so the next agent who picks it up has context immediately.
Add a private note to ticket 4521 saying the customer already tried reinstalling the app.
Bulk update tickets after a fix ships
Have the agent update status or priority across many tickets at once instead of clicking through each one.
Bulk update all open tickets tagged 'login-bug' to resolved now that the fix shipped.
Manage who is watching a ticket
Ask the agent to add a watcher to an escalated ticket or remove watchers from tickets that are closed.
Add our support lead as a watcher on ticket 4521, it's getting escalated.
Representative actions
- Add Note to Ticket
Adds a private or public note to a ticket, useful for internal context or a customer-facing update.
- Add Ticket User Access
Grants one or more agents permission to view or work on a specific ticket.
- Add Watcher to Ticket
Adds the authenticated user as a watcher so they get notified of replies or status changes.
- Bulk Unwatch Tickets
Removes the authenticated user as a watcher from several tickets at once.
- Bulk Update Tickets
Updates a shared field across multiple tickets in one asynchronous job, tracked by a job ID.
Connection
API and auth details
Freshdesk provides REST APIs for reading, creating, updating, and deleting helpdesk resources over secured HTTPS JSON endpoints. The v2 API documentation covers support objects such as tickets, contacts, companies, agents, groups, forums, and related customer-support workflow resources.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- Official site
- https://www.freshworks.com/freshdesk/
FAQ
Questions people ask before connecting Freshdesk
Can Claude manage Freshdesk tickets from a thread?
Yes. With a Freshdesk connection shared to a Space, the agent can add notes, manage watchers, and bulk update tickets, and the whole team sees the results.
What login does Freshdesk need in type.com?
Freshdesk uses an API key, entered once by an admin when the connection is created, then shared with whichever Spaces need it.
Can Freshdesk ticket cleanup run automatically?
Yes. A recurring sweep, like closing resolved tickets or checking watcher lists, can run as a type.com automation that reports back to a channel.
Is this the same as an MCP server for Freshdesk?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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