Use Helpdesk from Claude
Add the Helpdesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelpdesk
Helpdesk integration for Claude and Codex
Connect Helpdesk once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Helpdesk from Codex
Add the Helpdesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Helpdesk from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Helpdesk connector can do
Helpdesk organizes customer support tickets, agents, and canned replies for teams running a help desk. Connected to a type.com Space, the agent can list the agents on the account, pull available canned responses and custom fields, check configured email domains, or review licenses, giving support leads a fast way to audit setup without digging through settings.
One connection, many Spaces
Connect Helpdesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Helpdesk in type.com
Audit agent access before a review
Ask the agent to list every agent on the account so a manager can confirm roles are set correctly.
List all Helpdesk agents and their roles so I can review access before the audit.
Find the right canned response fast
Have the agent pull the list of canned responses so a new hire can see what templates already exist.
List our Helpdesk canned responses related to refunds.
Check email domain setup
Ask the agent to list configured email domains when tickets from a new inbox aren't routing correctly.
List the email domains configured in Helpdesk and their verification status.
Representative actions
- List Agents
Lists support agents on the account with their profiles and role assignments.
- List Canned Responses
Lists predefined reply templates available for tickets.
- List Custom Fields
Lists custom fields defined on the account.
- List Email Domains
Lists configured email domains, including verification status and DNS records.
- List Licenses
Lists account licenses with subscription and default settings information.
Connection
API and auth details
HelpDesk publishes a public API for ticketing and customer-support workflows. Integrations can manage tickets, messages, customers, agents, teams, licenses, and related helpdesk resources, connecting support intake, assignment, status tracking, and reporting to external systems.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://api.helpdesk.com/
- Official site
- https://www.helpdesk.com/
FAQ
Questions people ask before connecting Helpdesk
Can Claude check Helpdesk account settings?
Yes. With a Helpdesk connection shared to a Space, the agent can list agents, canned responses, custom fields, and more in a thread for the whole team.
How does Helpdesk authenticate in type.com?
Helpdesk uses an API key, added once by an admin when the connection is created, then shared with specific Spaces.
Can Helpdesk audits run automatically?
Yes. A type.com automation can review agent or license lists on a schedule and flag changes in a channel.
Is this the same as an MCP server for Helpdesk?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Supportbee to Claude in type.com to label, assign, and comment on support tickets directly from a shared team thread.
Connect Textit to Claude in type.com to launch messaging campaigns, segment contacts into groups, and label messages from a shared thread.
Connect Vapi to Claude in type.com to update voice assistants, review call history, and run analytics queries on call data from a shared thread.
Connect Front to Claude in type.com to bring shared inbox conversations, contacts, and tags into a team thread for quick review.