Use Intercom from Claude
Add the Intercom connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorIntercom
Intercom integration for Claude and Codex
Connect Intercom once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Intercom from Codex
Add the Intercom connection to a Space that runs Codex, then use it from every channel in that Space.
Use Intercom from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Intercom connector can do
Intercom provides live chat, messaging, and support tools that businesses use to talk with customers. In type.com, an Intercom connection lets Claude route conversations to the right admin or team, tag contacts, archive stale ones, add subscription preferences, and associate contacts with their companies. Support and success teams make these changes from a thread where everyone sees what was done.
One connection, many Spaces
Connect Intercom once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Intercom in type.com
Route a conversation
Assign an incoming conversation to the right admin or team, for instance sending billing questions to finance support, and note the reason in the thread.
Assign Intercom conversation 21877 to the Billing team and note why in this thread.
Tag customers for follow-up
Add a tag to a set of contacts after a product issue, so the team can reach out to exactly those people later.
Add the tag 'export-bug-oct' to these 14 Intercom contacts who reported the CSV export problem.
Tidy contact records
Attach contacts to their company and archive old or duplicate records, keeping Intercom data clean for reporting, targeting, and account views.
Attach contact jen@fieldcrest.com to the Fieldcrest company in Intercom, and archive the duplicate contact for her.
Representative actions
- Add subscription to a contact
Sets a subscription type on a contact to record their messaging preferences.
- Add tag to contact
Applies a tag to a contact for segmentation and follow-up.
- Archive contact
Archives a single contact that is no longer active, keeping lists and reports current.
- Assign conversation
Routes a live conversation to a specific admin or team.
- Attach contact to company
Links a contact to a company so account context is complete.
Connection
API and auth details
Intercom private apps issue workspace access tokens that Type sends as bearer credentials to the Intercom REST API; the default api.intercom.io host routes requests to the workspace's region.
- Source
- Official docs verified 2026-09-08
- Auth schemes
- Bearer token
- Base URL
- https://api.intercom.io
- Official site
- https://developers.intercom.com
- Connection test
- /me
Official endpoint references
FAQ
Questions people ask before connecting Intercom
Can Claude assign Intercom conversations?
Yes. With Intercom connected to a type.com Space, Claude can assign conversations, tag and archive contacts, add subscriptions, and attach contacts to companies. Support leads see each change in the thread.
How do I authenticate Intercom?
Intercom uses a workspace access token from a private app. An admin adds it once to the type.com connection as a bearer token and shares it with chosen Spaces.
Who can change Intercom data through the agent?
Only people in Spaces that the Intercom connection is shared with. Admins pick those Spaces, so routing and contact changes stay with your support team.
Is this the same as an MCP server for Intercom?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Respond.io to Claude in type.com to create contacts, tag conversations, and review messages from a thread.
Connect Sendbird AI Chatbot to Claude in type.com to create bots, check channel configuration, and manage webhooks from a shared thread.
Connect Sitespeakai to Claude in type.com to list chatbots, pull captured leads, and review smart prompts from a shared team thread.
Connect Supportbee to Claude in type.com to label, assign, and comment on support tickets directly from a shared team thread.