Use Plain from Claude
Add the Plain connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorPlain
Plain integration for Claude and Codex
Connect Plain once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Plain from Codex
Add the Plain connection to a Space that runs Codex, then use it from every channel in that Space.
Use Plain from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Plain connector can do
Plain centralizes B2B support conversations, customer groups, and account records so a support team works from one view of each customer. Once Plain is connected to a type.com Space, the agent can start a new thread for an incoming issue, add a customer to a pricing-tier group, or remove an outdated record, keeping support operations visible to the whole team.
One connection, many Spaces
Connect Plain once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Plain in type.com
Start a thread from a report
Open a new Plain thread as soon as a customer issue comes in through another channel.
Create a Plain thread for the billing issue Acme just reported over email.
Segment customers by tier
Add a customer to a group so support routing and reporting reflect their plan level.
Add this customer to our Plain enterprise group after their upgrade went through.
Clean up duplicate records
Delete an old customer or user record once a duplicate has been merged elsewhere.
Delete the duplicate Plain customer record for Acme Corp, keep the newer one.
Representative actions
- Add Customer To Group
Adds a customer to one or more groups for segmentation, such as by plan tier.
- Create Customer Group
Creates a new group for organizing customers by criteria like pricing tier or feature access.
- Create Thread
Opens a new support thread once a customer has been identified.
- Delete Customer
Removes a customer record from Plain by its ID.
- Delete User
Removes a user record by ID after confirming it exists.
Connection
API and auth details
Plain is an API-first B2B support platform built around GraphQL and customer operations. Integrations can manage customers, companies, threads, timeline entries, issues, Slack/email/chat support channels, webhooks, events, and AI-assisted support workflows using API keys.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://www.plain.com/docs
- API reference
- https://www.plain.com/docs/api-reference
- Official site
- https://www.plain.com/
FAQ
Questions people ask before connecting Plain
Can Claude manage Plain support threads?
Yes. With a Plain connection shared to a type.com Space, the agent can open a thread, group customers, or clean up records from a thread, visible to the support team.
How does Plain authenticate in type.com?
Plain uses an API key, added once by an admin when the connection is created.
Who can use the Plain connection?
Only the Spaces an admin shares it with. Anyone in those Spaces can ask the agent to work with Plain data in a thread.
Is this the same as an MCP server for Plain?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Insighto.ai to Claude in type.com to create intents, attach them to assistants, build forms, and add contact fields.
Connect Landbot to Claude in type.com to list bots, agents, and channels, and remove unused bots from a shared support thread.
Connect Onedesk to Claude in type.com to log worklog hours, clean up outdated attachments or comments, and remove inactive customers.
Connect Productlane to Claude in type.com to log feedback, add contacts, and publish changelog entries from a thread.