Use Retently from Claude
Add the Retently connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorRetently
Retently integration for Claude and Codex
Connect Retently once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryDocuments & Forms
Use Retently from Codex
Add the Retently connection to a Space that runs Codex, then use it from every channel in that Space.
Use Retently from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Documents & Forms
What the Retently connector can do
Retently collects NPS and CSAT feedback through surveys and turns it into reports a customer experience team can act on. A Retently connection in type.com lets the agent tag or topic-code incoming feedback, create or update a customer record, or pull a list of campaigns, so survey follow-up happens in the thread where the team already discusses customer sentiment.
One connection, many Spaces
Connect Retently once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Retently in type.com
Tag feedback for faster triage
Ask the agent to add tags to a batch of feedback responses so recurring themes are easy to filter later.
Add the tags billing and onboarding to these five Retently feedback responses based on their comments.
Keep customer records current
Have the agent create or update a customer record when account details change, so future surveys reach the right contact.
Update this Retently customer record with their new email and company name after the account change.
Check which campaigns are active
Get the agent to pull the campaign list before launching a new survey, to avoid duplicating an existing one.
Get our list of Retently campaigns so I can see which NPS survey is still active.
Representative actions
- Add Feedback Tags
Adds tags to one or more feedback items by their IDs.
- Add Feedback Topics
Adds topic labels to one or more feedback items by their IDs.
- Create or Update Customers
Creates a new customer or updates an existing one with email, name, and tags.
- Delete Customers
Removes customers from the workspace by their unique IDs.
- Get Campaigns
Retrieves the list of survey campaigns associated with the account.
Connection
API and auth details
Retently provides customer experience and NPS API endpoints. Integrations can manage customers and companies, send transactional surveys, retrieve feedback, campaign reports, NPS/CSAT trends, templates, suppressions, and outbox data using X-Api-Key or legacy authentication methods.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://www.retently.com/api/
- Official site
- https://www.retently.com/
FAQ
Questions people ask before connecting Retently
Can Claude manage Retently feedback from type.com?
Yes. Once a Retently connection is shared with a Space, the agent can tag feedback, update customers, and review campaigns in any thread, visible to the whole team.
How does type.com authenticate with Retently?
Retently uses an API key. An admin adds it once when creating the connection and chooses which Spaces can use it.
Can feedback triage run on a schedule?
Yes. A Retently prompt can become a type.com automation, such as a daily tagging pass on new feedback, posted to a customer experience channel.
Is this the same as an MCP server for Retently?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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