Use Helpwise from Claude
Add the Helpwise connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelpwise
Helpwise integration for Claude and Codex
Connect Helpwise once, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Helpwise from Codex
Add the Helpwise connection to a Space that runs Codex, then use it from every channel in that Space.
Use Helpwise from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Helpwise connector can do
Helpwise brings shared inboxes, live chat, and customer messaging into a single helpdesk. A type.com Space connected to Helpwise can have Claude add an internal note to a conversation, set up a new team, or manage webhooks and contacts without switching tools.
One connection, many Spaces
Connect Helpwise once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Helpwise in type.com
Leave internal context on a ticket
Add a note to a customer conversation so teammates see context without that note going out to the customer.
Add a note to the Helpwise conversation with Acme Corp explaining we're waiting on engineering.
Set up a new support team
Create a team in Helpwise to group agents for assignment and collaboration as support headcount grows.
Create a new Helpwise team called 'Billing Support' for our two new hires.
Wire up a webhook for new tickets
Register a webhook so your team's systems get notified in real time when a new conversation or reply comes in.
Create a Helpwise webhook that fires when a new conversation starts, pointing to our internal endpoint.
Representative actions
- Create attachment
Uploads a file to Helpwise and returns its attachment metadata for use in a conversation.
- Add note to conversation
Adds an internal note to a conversation once you have the conversation ID.
- Create Helpwise Team
Sets up a team within Helpwise so agents can be grouped for assignment and collaboration.
- Create Helpwise Webhook
Registers a webhook subscription so your systems get real-time Helpwise event notifications.
- Delete Contact
Permanently removes a contact from Helpwise by its ID.
Connection
API and auth details
Helpwise is an omnichannel helpdesk for shared inboxes, live chat, customer portal, SMS, automations, SLAs, analytics, and webhooks. Public API endpoint documentation is limited, so integrations should emphasize customer communication, ticketing, inbox, automation, and webhook capabilities based on official product and help resources.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://docs.helpwise.help/
- Official site
- https://www.helpwise.net/
FAQ
Questions people ask before connecting Helpwise
What can Claude do with Helpwise in type.com?
With a Helpwise connection, Claude can add notes to conversations, create teams, register webhooks, and manage contacts, all from a shared type.com thread.
How do I connect Helpwise to type.com?
Helpwise uses an API key. An admin adds it once to the connection and controls which Spaces can use it.
Can type.com manage Helpwise teams on a schedule?
Yes. Turn a recurring Helpwise task, like reviewing team structure monthly, into a type.com automation that posts updates to a channel.
Is this the same as an MCP server for Helpwise?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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Connect Productlane to Claude in type.com to log feedback, add contacts, and publish changelog entries from a thread.
Connect Re:amaze to Claude in type.com to pull tag usage reports and canned response templates from a shared support thread.
Connect Respond.io to Claude in type.com to create contacts, tag conversations, and review messages from a thread.